Refund Policy

No returns on opened supplements

Power Prince products are sealed food supplements. For hygiene, safety and food-law reasons, we do not accept returns or refunds once an order has been delivered, whether the product has been opened or not. By placing an order, you agree that your right of withdrawal does not apply to sealed food/health items, as permitted under EU Consumer Rights Directive 2011/83/EU (Art. 16).

Damaged, defective or wrong items

We do stand behind our products. You are entitled to a replacement or full refund if:

• your package arrives visibly damaged;
• the product seal is broken on arrival;
• you received the wrong product or flavor;
• the product is past its best-before date on delivery.

Please email us at powerprince.supplements@gmail.com within 7 days of delivery, including:

• your order number;
• a short description of the issue;
• photos of the product, packaging and shipping label.

Once we verify the issue, we will send a replacement free of charge or refund the amount to your original payment method within 14 days.

Order cancellations

You may cancel an order for a full refund before it has been shipped. Contact us as soon as possible — once the order leaves our warehouse it cannot be cancelled.

Failed delivery / wrong address

If a parcel is returned to us because the address was incorrect or you were unavailable to receive it, we can re-ship it once you cover the return shipping cost, or refund the product amount minus the original shipping fee.

Statutory rights

Nothing in this policy affects your statutory consumer rights under EU or national law regarding faulty, damaged, or misdescribed goods.

Contact

Questions about a refund? Email powerprince.supplements@gmail.com.